Terms and Conditions
Last Updated: November 5, 2025
Effective Date: August 8, 2022
Important Notice (Plain Language): These Terms govern your access to and use of the websites, mobile apps, content, programs, products, and services provided by Adora Winquist, LLC and its Affiliates (defined below). By accessing or using any of our Sites or Services, you agree to these Terms. If you do not agree, do not use our Sites or Services.
1. WHO WE ARE & SCOPE OF THESE TERMS
Company. “Company,” “we,” “us,” or “our” means Adora Winquist, LLC, a North Carolina limited liability company, and its parents, subsidiaries, and affiliates, including without limitation the brands and initiatives operating as Adora Winquist – The Modern Alchemist, The Soul Institute, Evolve Frequency, High Vibe Aromatics, MilSpec Formulas, Crystal Raven, and, where applicable, the Opus Gaia Foundation and Mary’s Ministry (collectively, Affiliates).
Sites & Apps. These Terms apply to the following domains and any successor or related subdomains or pages: adorawinquist.com, highvibearomatics.com, thesoulinstitute.org, thesoulinstitute.co, milspecformulas.com, tactical-alchemy.com, evolvefrequency.com, crystalraven.com, opusgaia.org (collectively, the Sites) and to any mobile applications we operate (the Apps).
Services. “Services” include all online and offline content, programs, courses, events, memberships, subscriptions, newsletters, coaching and healing sessions, ceremonies/retreats, physical products, digital products, APIs, communities, and any other offerings we provide.
Affirmative Agreement. By visiting, accessing, or using our Sites, Apps, or Services; by creating an account; or by clicking “I agree,” you accept these Terms, our Privacy Policy, and any Additional Terms that apply to specific offerings (e.g., Purchase Terms, Client Agreements, App EULA, Promotions Rules). Additional Terms will control if they conflict with these Terms.
Age. You must be 18+ to use the Sites/Services. We do not knowingly permit use by persons under 18. If you are under 18, do not use the Sites/Services.
2. CHANGES TO TERMS
We may update these Terms from time to time in our discretion. If we make material changes, we will post the new Terms and update the “Last Updated” date. Continued use after the Effective Date means you accept the changes. If you disagree, stop using the Services.
3. ACCOUNTS, REGISTRATION, AND SECURITY
You may need an account to access certain features. Provide accurate, current information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use. We may suspend or terminate your account for suspected violation of these Terms.
4. PERMITTED USE & PROHIBITED CONDUCT
You may use the Sites/Services for personal, non‑commercial use and in compliance with applicable laws. You agree not to:
● use the Sites/Services for unlawful, harmful, harassing, defamatory, hateful, obscene, or otherwise objectionable content or activity;
● upload malware or attempt to interfere with or disrupt the Sites/Services or networks;
● copy, frame, scrape, mirror, reproduce, modify, create derivative works, distribute, or publicly display the Sites/Services or any Content (defined below) except as expressly permitted;
● engage in unauthorized advertising, spam, chain letters, or pyramid schemes;
● attempt to gain unauthorized access to accounts or systems;
● infringe or misappropriate any intellectual property, privacy, or publicity rights;
● use any robot, spider, or automated means without our prior written permission;
● engage in bullying, stalking, exploitation, or harassment of users. We may remove or disable access to any content or activity that violates these Terms.
5. INTELLECTUAL PROPERTY; LICENSES
Ownership. The Sites/Services and all text, images, designs, logos, videos, audio, graphics, software, data, documentation, and other materials we provide (collectively, Content) are owned by us or our licensors and are protected by U.S. and international IP laws. All rights are reserved.
Limited License. We grant you a limited, revocable, non‑exclusive, non‑transferable license to access and use the Sites/Services and to view the Content for your personal, non‑commercial use only, subject to these Terms.
No Implied Rights. No rights are granted by implication or estoppel. Trademarks, service marks, and trade dress (including Adora Winquist®, The Soul Institute™, Evolve Frequency™, High Vibe Aromatics®, MilSpec Formulas™, Crystal Raven™, and others) may not be used without our prior written consent.
Usage Outside Scope. If you wish to use Content beyond the scope of this license, you must obtain our express written permission and enter a separate license agreement. Our standard commercial license fees apply. We also reserve all rights and remedies under law, including statutory damages, for unauthorized uses.
6. USER CONTENT & LICENSE TO US
You may submit, post, or upload content (e.g., comments, reviews, testimonials, images, audio/video, ideas) (User Content). You represent and warrant you own or have all necessary rights to your User Content and that it is lawful and does not infringe any third‑party rights.
By submitting User Content, you grant us and our Affiliates a worldwide, perpetual, irrevocable, royalty‑free, sublicensable license to use, host, store, reproduce, modify (for formatting/technical purposes), create derivative works, distribute, publicly perform, publicly display, publish, and otherwise exploit your User Content in any media now known or later developed for operating, improving, and promoting the Sites/Services and our brands, without additional notice or compensation, consistent with our Privacy Policy. Where legally permitted, you waive any moral rights you may have in the User Content.
Do not submit confidential information via public features. We may, but have no obligation to, monitor or remove User Content.
7. COPYRIGHT POLICY; DMCA
We respect IP rights and will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512.
DMCA Agent (Designated): Name/Title: DMCA Agent – Adora Winquist, LLC Address: 125 S Lexington Ave., Suite 101, PMB 133, Asheville, NC 28801, United States Email: info@adorawinquist.com
To file a DMCA notice, provide: (i) a signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work; (iii) identification of the infringing material and its location; (iv) contact information; (v) a statement of good‑faith belief; and (vi) a statement under penalty of perjury that the information is accurate and you are authorized to act.
We may terminate accounts of repeat infringers.
8. PURCHASES; PRICING; TAXES
Offers & Acceptance. All orders are offers to buy, subject to acceptance. We may accept or reject any order. Pricing & Errors. We strive for accuracy but may occasionally make errors. We may cancel any order with an incorrect price even after confirmation; if charged, we will refund you. Prices, promotions, and availability are subject to change without notice. Taxes. Prices exclude applicable taxes and shipping. You are responsible for taxes, duties, and import fees where applicable.
9. SUBSCRIPTIONS; AUTO‑RENEWALS; CANCELLATION (FTC/STATE ARL COMPLIANCE)
Some Services (e.g., memberships, digital subscriptions, ritual boxes) auto‑renew until canceled. By enrolling, you authorize recurring charges to your payment method at the then‑current rate until you cancel. We will present clear terms at sign‑up, obtain your affirmative consent, send an order acknowledgment, and provide a simple online cancellation method.
Cancel Anytime. You can cancel at any time through your account settings or by contacting us at info@adorawinquist.com (or as otherwise stated at purchase). Cancellations take effect at the end of the current billing period. For California residents and where required by law, we will send renewal reminders for subscriptions with terms of 31 days or more.
10. PAYMENTS; THIRD‑PARTY PROCESSORS
We use third‑party payment processors (e.g., Stripe/Shopify/PayPal/Apple/Google) to process payments. Your payments are subject to their terms and policies. You authorize us and our processors to charge your provided payment method for purchases and recurring fees (if any). You represent you are authorized to use the payment method and that sufficient funds/credit are available.
11. SHIPPING; DELIVERY; RISK OF LOSS
For physical products, shipping and delivery timelines shown at checkout are estimates only. Title and risk of loss pass to you upon our transfer of the products to the carrier. We are not liable for delays outside our reasonable control.
12. RETURNS, EXCHANGES, AND REFUNDS
General Policy. We want you to be satisfied. Specific refund/cancellation terms for programs, sessions, subscriptions, ceremonies/retreats, digital goods, and physical products will be presented at purchase and are incorporated into these Terms. Unless a more generous policy is stated at purchase, the following baseline applies:
● Private Sessions: 24‑hour cancellation required or full session fee applies.
● Subscriptions: You may cancel at any time; your cancellation is effective at period end. Prepaid fees are non‑refundable except where required by law.
● Ceremonies/Retreats: 14‑day cancellation prior to start date for a refund of fees paid to us (less any non‑refundable third‑party costs). You are responsible for airfare and accommodation per the provider’s terms. We strongly recommend travel insurance.
● Digital Products: Delivery is complete when the download/access link is sent. Due to the nature of digital goods, all sales are final unless otherwise required by law or expressly stated.
● Physical Products: To request a return or exchange, contact us within 14 days of delivery. Returns must be unused, unopened, and in original packaging; you are responsible for return shipping. If approved, refunds are to the original payment method less shipping and any restocking fee disclosed at purchase. (We reserve the right to
assess up to a 30% restocking fee for non‑defective returns disclosed at purchase.)
Nothing in this Policy limits statutory rights that cannot be waived (e.g., for EU/UK consumers). Additional details may appear in product‑ or event‑specific terms.
13. PRODUCT SAFETY; FDA/HEALTH DISCLOSURES (AROMATHERAPY)
Our products and programs are for informational, educational, and wellness purposes and are not medical care. Statements regarding essential oils or other products have not been evaluated by the U.S. Food & Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease. Perform a patch test before topical use; discontinue if irritation occurs. Consult a qualified healthcare professional prior to use, especially if pregnant, nursing, taking medications, or with medical conditions. Keep out of reach of children and pets. Use as directed.
14. NO MEDICAL, LEGAL, OR FINANCIAL ADVICE
Nothing in the Sites/Services constitutes medical, legal, accounting, financial, or other professional advice. Always consult qualified professionals regarding your situation. You are solely responsible for your decisions and outcomes.
15. TESTIMONIALS & ENDORSEMENTS
Testimonials reflect individual experiences and opinions. Results vary and are not guaranteed. Some reviewers may have received free products, discounts, or other nominal value; we disclose material connections where required. We may edit testimonials for length/clarity without changing meaning.
16. THIRD‑PARTY LINKS, TOOLS, AND SERVICES
The Sites/Services may link to or integrate third‑party websites, tools, or services (including shipping carriers, processors, social media). We do not control and are not responsible for
third‑party content or policies. Your use of third‑party services is at your risk and subject to their terms.
17. ELECTRONIC COMMUNICATIONS; SMS TERMS
By creating an account, purchasing, or otherwise providing your email or phone number, you consent to receive transactional and promotional communications from us (e.g., order confirmations, updates, newsletters, SMS/MMS). You may opt out of promotional emails via the unsubscribe link and opt out of texts by replying STOP (HELP for help). Message/data rates may apply. Consent is not a condition of purchase.
18. MOBILE APP TERMS (END USER LICENSE AGREEMENT – EULA)
If you download or use an App, we grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable license to use the App on a device you own or control solely for your personal, non‑commercial use, subject to these Terms and any app‑store rules. You may not copy, modify, reverse engineer (except to the extent permitted by law), rent, lease, loan, sell, or create derivative works of the App.
Apple iOS. To the extent you access the App via Apple iOS: (i) these Terms are between you and Company (not Apple); (ii) Apple is not responsible for the App or its content; (iii) Apple has no obligation to furnish any maintenance/support; (iv) if the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); (v) Apple is not responsible for claims relating to the App or your possession/use; and (vi) Apple and its subsidiaries are third‑party beneficiaries of these Terms with the right to enforce them against you.
19. INTERNATIONAL USERS; CONSUMER RIGHTS
We are based in the U.S. and do not represent that the Sites/Services are appropriate or available elsewhere. Access is at your own risk and you are responsible for compliance with local laws. EU/UK Consumers: Nothing in these Terms affects statutory rights that cannot be waived. If you purchase digital content and request immediate access, you consent to immediate performance and acknowledge you lose any withdrawal right once performance begins. For goods, you may have a 14‑day withdrawal period from delivery; you must return
goods in resaleable condition at your expense unless defective; we may deduct for diminished value.
20. PRIVACY
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms. By using the Services, you consent to our data practices.
21. DISCLAIMERS
THE SITES/SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SITES/SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE, OR THAT DEFECTS WILL BE CORRECTED.
22. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL COMPANY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITES/SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SITES/SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE(S) AT ISSUE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED.
23. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Company and its Affiliates and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the Sites/Services or your violation of these Terms or applicable law.
24. ARBITRATION; CLASS ACTION WAIVER; VENUE (U.S.)
Informal Resolution First. Before filing a claim, you agree to try to resolve the dispute informally by emailing info@adorawinquist.com with subject line “Dispute Notice” and a description of your claim. If we cannot resolve within 30 days, either party may initiate arbitration.
Binding Arbitration. You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Sites/Services, or any aspect of the relationship between us, that cannot be resolved informally, will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Rules for business users). Arbitration will take place in Buncombe County, North Carolina or by video conference, at your election. The arbitrator’s award is final and may be entered in any court with jurisdiction.
Class Action & Jury Waiver. You and we agree to arbitrate only on an individual basis. Class, collective, consolidated, or representative proceedings are not permitted. You and we waive the right to a jury trial.
Small Claims & IP Relief. Either party may bring an individual action in small‑claims court or seek injunctive relief in court for intellectual‑property or unauthorized use issues.
30‑Day Opt‑Out. You may opt out of arbitration by sending a written notice to Arbitration Opt‑Out, Adora Winquist, LLC, 125 S Lexington Ave., Suite 101, PMB 133, Asheville, NC 28801, United States within 30 days of first agreeing to these Terms.
Governing Law & Venue. These Terms are governed by the laws of the State of North Carolina (without regard to conflict of laws). Subject to arbitration, the exclusive venue for permitted court proceedings is state or federal courts in Buncombe County, North Carolina.
25. FORCE MAJEURE
We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil disorder, labor disputes, failures of suppliers or carriers, or internet/utility outages.
26. MISCELLANEOUS
Entire Agreement. These Terms, the Privacy Policy, and any Additional Terms constitute the entire agreement between you and us regarding the Sites/Services. Severability. If any provision is found unenforceable, the remaining provisions will remain in full force. No Waiver. Failure to enforce any provision is not a waiver. Assignment. You may not assign or transfer these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, asset sale, or by operation of law. Survival. Sections that by their nature should survive termination do so (including IP, User Content license, Disclaimers, Limitation of Liability, Indemnification, Arbitration, and Miscellaneous). Headings. Headings are for convenience only. Notices. Legal notices must be sent to 125 S Lexington Ave., Suite 101, PMB 133, Asheville, NC 28801, United States and info@adorawinquist.com (use subject line: “Legal Notice” or “DMCA Notice”).
27. CONTACT US
Questions? Email: info@adorawinquist.com Mail: Adora Winquist, LLC, 125 S Lexington Ave., Suite 101, PMB 133, Asheville, NC 28801, United States
BRAND‑SPECIFIC ADDENDA (IF APPLICABLE)
A. The Soul Institute – Program Terms. Some programs/certifications require separate Client Agreements detailing schedules, attendance, community guidelines, practitioner ethics, and credential usage. Those Additional Terms govern in the event of conflict.
B. Evolve Frequency – App‑Specific Terms. Certain in‑app features, memberships, and content libraries may have additional terms. App‑store billing is handled by Apple/Google; cancellations must be made via your app‑store account when billed through the store.
C. High Vibe Aromatics & MilSpec Formulas – Product Notices. Ingredient disclosures, allergen warnings, batch/lot tracking, and usage directions appear on labels and product pages and form part of these Terms. Always follow on‑label instructions.
D. Crystal Raven – Creative Works. Creative works may be distributed under separate license or publishing agreements. Fan content guidelines may be posted separately.
E. Opus Gaia Foundation & Mary’s Ministry. Donations are governed by the Foundation’s policies and applicable charitable‑giving laws. Unless otherwise stated, gifts are tax‑deductible only to the extent permitted by law. Designated gifts will be used for the specified program to the extent practicable; if a program is fully funded or impracticable, funds may be redirected to the area of greatest need consistent with donor intent.